At the Surgery, we recognize that some patients face challenges in understanding spoken English due to language barriers or medical reasons. If you require additional communication support during your appointments, we offer the following options:

• Interpreters: We are happy to arrange an interpreter for you. Alternatively, you can attend your appointment with a friend or family member who can assist with translation if you prefer. To organize interpreter services for routine appointments, please provide us with 10 days’ notice.
• British Sign Language- we are happy to organise and BSL interpreter or lip reader to support you at your appointments. Please complete the Communication Support Form or contact the Surgery to let us know what you need.
• Appointment Changes: If an interpreter has been booked for you, please do not cancel appointments using the text back service. Notify us promptly so we can cancel the interpreter services. If you need to rearrange an appointment with interpreter support, please give us plenty of notice.
• Attendance: Once appointments are booked, please ensure you attend them. Interpreter services are costly to the NHS, and extra time is allocated for your benefit.
• Large format- if you require written communication in large format or braille please complete the Communication Support form or contact the surgery to let us know what you need.

Remember, effective communication is essential for your well-being during medical appointments. We are here to support you.

Register my need

• I need help with Communication Support