Reception and enquiries

Common Illness Room

Common Illness Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:


Pharmacists can also advise on minor illnesses and injuries:


Reading Walk-In Health Centre
1st Floor
103 Broad Street Mall
Tel: 0118 902 8300
8am – 8pm every day

Alternatively you can visit another Minor Injury Unit:

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
You can also ask a pharmacist a question.

Consulting room

Consulting room

How can we help you?

For forms, sick note requests, medicals, test results and certificates please visit Reception.

For health reviews, including Smoking cessation, Epilepsy and other reviews please visit our Health Review Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a local pharmacy for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis etc.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse about various conditions such as vaccinations, sexual health, contraception, blood pressure, etc.

Contact a Nurse

Book an appointment on the phone0118 966 9333
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone0118 966 9333
Visit a Minor Injuries Unit for minor burns, cuts, sports injuries, bites and bruises, minor dislocations etc.

Visit a Minor Injuries Unit

  • No appointment necessary
  • Quick access to medical help
  • Open till late and at weekends

Travel Room

Travel Room

How can we help you?

Travel Immunisations

We offer a full travel advice and immunisation service. If you are travelling abroad please check what immunisations you need before making an appointment with a practice nurse (we recommend 6-8 weeks before travel).

Find out if you need vaccinations

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. For patients registered with our Patient Online Services you can access your immunisation records there, or request a print out of your record at the surgery. The following websites will help you understand what you need:

To register for Patient Online Services please complete the online form. You will need to provide us with proof of ID, but once set up, you will be able to access you medical records, book and cancel doctor’s appointments and see your immunisation history.

Also visit

Advice and help zone

Advice and help zone

Lets see what we can do…

For Forms, Medicals, Test results and Certificates please visit Reception

For Health reviews, including Epilepsy reviews and Smoking cessation please visit our Health Review Clinic.

Bereavement Advice
Bereavement Advice

There are many practical issues to manage when someone dies. For more information and help call 0800 634 9494 or visit

Breast Screening

Women aged 50-70 will be offered breast screening every 3 years, women aged over 70 can request one directly (they do not need to have symptoms).

Anyone who thinks they are overdue (e.g. just moved into our area) can call Breast Screening directly on 0118 322 8282.

In our area women may be offered a screening from aged 47-73 as part of an extended age roll-out.

Berkshire Carers Service

Access to information, emotional support, financial support, advocacy and opportunities to take a break can help manage the impact of caring on the lives on carers. Find out more

Register a Carer

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. Complete our online form

Child Health
ARC Information and Counselling Service

ARC Information and Counselling Service is a free and confidential counselling service supporting children, young people and adults when they are struggling to cope with a life changing situation or emotional problem. Find out more

Blood Tests

Children who are under 12 years old will need to attend the Children’s Phlebotomy Clinic at The Royal Berkshire Hospital. Appointments must be made in advance by calling the clinic on 0118 322 8142.

Children over 12 years can attend the walk-in clinic held at Chalfont Surgery most Wednesday mornings 7-10:30am, or you can book an appointment with one of our nurses. The blood test form must have been issued in advance by a doctor.

We recommend that children up to the age of 16 use EMLA cream, applied to both arms before their blood test. This can be purchase over the counter at any highstreet chemist.

Find out more

Berkshire Child Health app

Get tips on how to manage common ailments, such as coughs, sore throats and teething and advice on when and where to seek help from a healthcare professional.

Download for Apple

Download for Android

Chicken Pox

Chickenpox is a mild and common childhood illness that most children catch at some point. Find out more

Child Health Berkshire West

A guide for parents and carers of children aged birth – 5 years.

Find out more

Children and Young People’s Integrated Therapies

Find out more

Fever in Children

A fever is a high temperature. As a general rule, in children, a temperature of over 37.5C (99.5F) is a fever. Find out more

Hand Foot and Mouth Disease

Hand, foot and mouth disease is a viral infection that can affect young children. Find out more


Head lice are tiny insects that live in human hair. They’re particularly common in children. Find out more

Health Visitors

NHS Berkshire works with parents and carers offering professional support and advice about the health and development of young children. Find out more

NHS Vaccination Schedule

See the NHS Vaccination Schedule

Slapped Cheek Syndrome

Slapped cheek syndrome is a viral infection that’s most common in children, It usually causes a bright red rash to develop on the cheeks. Find out more

The Local Offer

The Local Offer gives children and young people with special educational needs or disabilities and their families information about what support is available in the local area.

Visit the website

Warts and Verrucas

Warts are small lumps that develop on the skin. Verrucas are a type of wart that affect the bottom of the feet. Find out more

Further information

From warts and measles to chickenpox and tonsillitis, find out how to recognise some of the most common childhood conditions NHS Choices – Childhood Illness

Continence Service
Berkshire Healthcare NHS Foundation Trust

If you have problems with bladder or bowl control, we can provide you with a variety of specialist continence treatments and advice.
Find out more

Download our leaflet

Alzheimer’s Society

Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland. Find out more

Dementia awareness training opportunities by Dementia Friends

Find out more

Dementia Care Advisory Service

This service provides advice and support to people diagnosed with dementia, their carers, families and friends. Find out more

Younger People with Dementia

Younger People with Dementia (Berkshire) charity was set up in 2012 to assist in filling this gap in provision for those with young onset dementia and their family and carers. Our aim is to provide meaningful respite that works with current provision over the working week. Find out more

Dental Issues

Toothache refers to pain in and around the teeth and jaws that’s usually caused by tooth decay. Find out more

Depression, Stress, Anxiety
Living Life To The Full

Free online courses covering low mood and stress and all of the common linked problems this causes. Work out why you feel as you do, how to tackle problems, build confidence, get going again, feel happier, stay calm, tackle upsetting thinking and more. Try one of the below sample sessions now. Find out more

Loddon Counselling & Psychology Service

Counselling offers an opportunity to explore and make sense of your thoughts and feelings in a space that is non threatening and non judgemental. Find out more

Mental Health Crisis Service

The team will try to prevent you being admitted to a mental health ward by providing you with intensive support if you have a mental health crisis in your own home.

Find out more


Information and Support for all mental health issues. Mind Infoline 0300 123 3393 Find out more


Learn cognitive behaviour therapy skills for preventing and coping with depression. Find out more


Help, information and support for all those affected by mental illness. Find out more


If something is troubling you, call Samaritans free, 24 hours a day 365 days a year.116 123 Find out more

South Central Veterans Service

We offer help and support to all former members of all ranks of the British Armed Forces who have received one day’s pay in one or more of the following:

• Royal Navy, Royal Marines, Army and Royal Air Force
• Volunteer Reserve Forces, including Royal Navy Reserves, Royal Marine Reserves, Army Reserves and Royal Air Force Reserves

Visit the website

Talking Therapies

Talking Therapies is a friendly and approachable service that helps people with these problems.

They are here to help adults aged 17+ living in Berkshire and we have a team of advisors and therapists who can help you to overcome life’s difficulties and problems and manage them better.

Refer yourself now

Further information

For more information about mental health, ways to cope with it and more visit

NHS Choices – Mental Health

One You – Feeling Stressed?

Drugs and Alcohol

Support for family members of people affected by alcohol addiction, they hold local meetings. Find out more


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.0300 123 1110

One You Drinks Tracker - Mobile App

Drinking a bit too much can sneak up on you. Our free drinks tracker app makes it easy to keep an eye on the booze and take control with daily tips and feedback.

Download on the Apple App Store

Download on the Android App Store


Drug and Alcohol Recovery Service based in the centre of Wokingham. Visit the website

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.0300 123 6600 Talk online

Further information

For more information about the benefits of drinking less, top tips and more visit NHS Choices – Drinking and Alcohol
Alternatively, for more information on how drug misuse can be harmful to your health visit NHS Choices – The Effects of Drugs

Enhanced Recovery Programme
Enhanced Recovery Programme

Enhanced Recovery Programme Following Surgery (Royal Berkshire Hospital)

The Enhanced Recovery Programme has been in place since 2010 and aims to return patients to normal fitness as quickly as possible after the following surgery:

  • Primary Hip or Knee replacement
  • Colorectal surgery
  • Hysterectomy
  • Cystectomy
  • Nephrectomy
  • Prostatectomy

The programme involves active patient preparation for surgery and participation in post operative recovery; until now, information has been given to patients at the time that they attend clinic and there is also an information leaflet available for information and awareness prior to coming in. Find out more

Free Health Walks

If you prefer being outdoors, why not take part in one of the many free health walks that are held throughout Berkshire? Find a walk near you

One You Campaign - Mobile App

The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.

Download on the Apple App Store

Download on the Android App Store

Further information

For more information about the benefits of exercise, quick workouts and more visit

NHS Choices – Health and fitness

Flu Vaccine

Get advice, up-to-date information and parent-to-parent support. Visit the website


First 1000 days new parent support. Get accurate, impartial information so that you can decide what’s best for your family. Visit the website

Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy. Follow these steps

Further information

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here – NHS Choices – Your Pregnancy & Baby Guide

Berkshire Healthcare

If you’re suffering with physical problems caused by an illness, accident or ageing, there are lots of useful leaflets available to download.

If a problem is not resolving after 6 weeks of self-directed exercises like these, your GP may consider that NHS physiotherapy is appropriate and may refer you. If you have private medical cover you can self refer after discussion with your health provider at any stage.

Visit the website

Physiotherapy Self-Help Leaflets

Berkshire Healthcare NHS Foundation Trust has a number of information sheets to give you advice on some of the most common physiotherapy conditions. Find out more

Self Care
Self Care Leaflet

Get immediate help with minor illnesses and injuries. Download our self-care leaflet

Self Care Forum Fact Sheets

The Self Care Forum Fact Sheets for common ailments aim to help clinicians and patients discuss issues around self care within the practice consultation and especially how to handle the symptoms in the future. Find out more

Sexual Health

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year. Get advice now

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK. Find out more

Safe Sex Berkshire

Visit the website

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice 0845 122 8690

Further information

For more information about Sexual Health topics including a contraception guide visit NHS Choices – Sexual Health

Stop Smoking
Get a Plan

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan. Get a plan now

Get Support Now

Choose from an app, Quit Kit, email, SMS and face-to-face guidance. Sign up now

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download on the Apple App Store

Download on the Android App Store

Stop Smoking

We offer Stop smoking appointments with our in-house Smoking cessation advisor. Ideally you will need to commit to a course of 6 once-a-week appointments and we will try to book them at the time that suits you. Call us on 0118 966 9333 to discuss and to book.

Further information

For more information about the benefits of stopping smoking, top tips and more visit

NHS Choices – Stop Smoking

One You – Thinking of quitting?

Weight Management
Am I a Healthy Weight

Calculation your BMI using this NHS Choices Tools

Eat 4 Health

If you feel your weight is an issue and you are unsure what to do about it, the Eat 4 Health team can offer a Free 10-week self-referral weight management programme to support you in achieving your weight loss. Find out more

Get started on the nhs 12 Week Weight Loss Plan

The plan is designed to help you lose weight and keep it off. Get started now

One You Couch to 5K - Mobile App

The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.

Download on the Apple App Store

Download on the Android App Store

One You Easy Meals - Mobile App

The free Easy Meals app is a great way to eat foods that are healthier for you. You’ll find delicious, easy meal ideas to help get you going if you’re ever short of inspiration.

Download on the Apple App Store

Download on the Android App Store

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight. Find out more

Want to get more active

Get help and advice from NHS Choices including 10 Minute workouts, 12 week fitness plan, running & cycling for beginners and much more. Get help now

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle. Find out more

Further information

For more information about the benefits of losing weight, top tips and more visit

NHS Choices – Weight Loss

One You – How healthy is your food?

One You – How much have you moved today?

Young People
ARC Information and Counselling Service

ARC Information and Counselling Service is a free and confidential counselling service supporting children, young people and adults when they are struggling to cope with a life changing situation or emotional problem. Find out more


If you are a young person that feels at odds with their birth gender, or you are a parent with a child who feels this way, Mermaids can help. Find out more

Time To Talk

Time To Talk Reading is a free confidential counselling service available to all young people in Reading aged 13-19, up to 25years for young people with additional needs. 0118 903 5151
Find out more

Health Review Clinic

Health Review Clinic

Here we can help you monitor your condition

If you have been invited to submit a health review by your doctor,
please select the relevant form below.

If you would like to request a health review, please visit Reception
and send us a request.

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

The simplest way to order your prescriptions is by registering for our Patient Online Services which enables you to manage your medication and appointments, plus access your medical records. Alternatively you can use our Repeat Prescriptions Request form or drop your paper reorder form into the surgery. You can also talk to your local pharmacy about managing your prescription requests for you.

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?