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Patient alert

Due to ongoing power issues, Southern Electric have started works to fix the mains cabling in Brookside carpark. This is taking longer than they planned leading to major carpark disruption and very limited access at Brookside Surgery.

We apologise for any inconvenience caused and please do walk, if you are able, to the surgery if you need to attend. We hope this is rectified by the end of this week. Thank you for your patience.

Zero tolerance

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Please read our Zero Tolerance Patient Behaviour Policy for more information.

Page published: 25 March 2024
Last updated: 13 February 2025