Contact us with Anima
Complete the Anima form so we can ensure to provide you with an appointment with the most appropriate clinician.
If we are at capacity (Anima has closed) and your issue cannot wait until tomorrow, please call 111.
Cancelling or changing an appointment
To cancel your appointment:
Please let us know as soon as possible if you are unable to make your appointment. We appreciate any cancellations so that we can use it for another patient who needs it.
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- use a cancel an appointment form
- phone us on 0118 966 9333 during opening times
Please ensure that you do not cancel appointments using the text back service if an interpreter has been booked for you as it is important we are notified so that we can cancel the interpreter services.
Routine appointments
Have you been invited to book a long term condition review, smear or blood test?
You can now book these appointments via the NHS App.
- use your NHS account (through the NHS website or NHS App)
- via Patient Access
If you are unable to do this, please call the surgery and our team will book you in. We offer a ‘call back’ facility, so no need to sit and wait.
To organise interpreter services for routine appointments, please provide us with 10 days notice.
Need a follow up? Or need to book a routine appointment in advance?
Have you spoken to someone about this in the last 6 weeks and they asked you to follow up if it didn’t improve? If so, you don’t need to complete an Anima form, call the surgery and we can book you straight in.
If it has been longer than this or your symptoms have changed, please complete an Anima form with the details.
We can also book routine appointments in advance with a member of your patient health team, for anything that is not acute/more urgent.
Additional communication support for medical appointments
At the surgery, we recognise that some patients face challenges in understanding spoken English due to language barriers or medical reasons.
If you require additional communication support during your appointments, we offer the following options:
Remember, effective communication is essential for your wellbeing during medical appointments. We are here to support you.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If possible please try to phone reception before 11am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.